Reservation Policies & Procedures
Our policies & procedures used in making a reservation are listed below. To view specific policies and procedures for a facility, view the General Rules located on a facility's Details page. Click on a policy below and the information will appear.
Booking Policies and Procedures
When entering criteria to search for a campground or campsite, you should be aware of the following policies and procedures:
Determines the minimum number of nights a reservation can be booked for at a particular location. When entering the Length of Stay on a campground search, the number of nights entered must meet the minimum requirements as set in the contract policies.
Determines the maximum number of nights a reservation can be booked for at a particular location. When entering the length of stay on a campground search the amount can't exceed the requirements.
Determines how close a reservation can be made before the arrival date. When entering or selecting the Arrival Date for a campground/campsite the search the date must not be before the minimum window.
Determines how far in advance a reservation can be made before the arrival date. When searching for an available campground/campsite this determine the first date there will be availability, if searching prior to the camping start season.
Determines if reservations are required to start on a specific day of the week for the site selected. This rule will determine what specific day of the week a user will be able to book a reservation on.
Order Cart Policies and Procedures
When processing an order in the Order Cart, you should be aware of the following policies and procedures:
A facility determines an minimum number of occupants that are required on the site before a reservation can continue to be processed. This information is entered in the Number of Occupants field on the Reservation Details page.
A facility determines the maximum number of occupants that are allowed on a site before a reservation can continue to be processed. This information is entered in the Number of Occupants field on the Reservation Details page.
A facility determines the maximum number of vehicles allowed on a site. This information is entered on the Reservation Details page in the Number of Vehicles field.
Determines the amount of time items in the reservation details or order cart will be held. This is indicated as a stop watch icon at the top of the page. Once the timer expires, the sites are placed back into the list of available inventory.
Determines the maximum number of consecutive days a user can stay at the park at any given time. The system will determine this when a user enters dates and length of stay on the Site Details page or in the Order Cart.
Determines the number of reservations allowed to be made within a specific period of time. If a user has exceeded this amount, the system will not allow another reservation to be processed from the cart.
The specified amount of time will need to pass before another reservation can be made at the selected facility.
Determines the maximum number of reservations that can be made over a stay period. If this amount has been exceeded, the system will not allow a reservation to continue being processed in the Order Cart. A reservation must be made for another time to avoid this issue.
Determines the maximum number of reservations with the same start date. Making too many reservations that have the same start date will trigger this error.
Determines the total maximum number of days a customer is allowed to stay at a park in the duration of a season. The system will not allow a user to book a reservation when they have exceeded this period of time.
Set up the Specified Stay Start rule to control reservations that are required to start on a specific day of the week.
Set the Stay Beyond Maximum Window rule to determine the length of time a reservation can be extended beyond the Maximum window.